we value your trust and are committed to providing reliable, transparent service. This policy explains how we handle shipping and returns for your orders.
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- Shipping Policy
π¦ Processing Time
β’ All orders are processed within 1β2 business days (excluding weekends and holidays).
β’ You will receive a confirmation email once your order has shipped, including tracking details.
π Shipping Locations
β’ We currently ship across Australia and select international destinations.
β’ Shipping availability may vary depending on local regulations.
β±οΈ Delivery Times
β’ Standard domestic shipping: 2β7 business days.
β’ International shipping: 7β21 business days, depending on destination.
β’ Delivery times are estimates and may be affected by factors outside our control (e.g., customs delays, postal strikes).
π« Shipping Restrictions
β’ We cannot ship to regions where peptides or related products are restricted by law.
β’ Customers are responsible for ensuring compliance with local regulations.
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- Returns & Refunds
β Return Policy
β’ Due to the sensitive nature of our products, we cannot accept returns once an order has been shipped.
β’ Exceptions may apply if the product is defective, damaged, or incorrect upon arrival.
π΅ Refunds
β’ Refund requests must be made within 7 days of delivery.
β’ To qualify, you must provide:
β’ Order number
β’ Proof of purchase
β’ Clear photos of the issue (defect, damage, or incorrect item)
β’ Approved refunds will be processed to your original payment method within 5β10 business days.
π Replacements
β’ If you receive a damaged or incorrect product, we will arrange a free replacement or issue a refund.
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- Lost or Delayed Orders
β’ HuygenBio is not responsible for delays caused by carriers, customs, or incorrect shipping details provided by the customer.
β’ If your order is significantly delayed or lost, please contact us and we will investigate with the carrier.
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- Contact Us
For questions about shipping, returns, or refunds, please reach out to our support team:
π§ Email: [insert contact email]
π’ Address: [insert company address]